Terms & Conditions
About UsAt Life-Work Potential Limited we pride ourselves on offering a fast, friendly, professional service on all our products. The company is under the perosnal ownership of Jane Thurnell-Read, who has been a therapist and teacher for over 20 years. She is a Fellow of the UK Kinesiology Federation.
Our mail order is handled by Angel Fulfilment Services Ltd. at:
Par Moor Road, Par, Cornwall, PL24 2SQ, UK
This company has many years experience looking after the mail order accounts for UK national companies and charities. Your details are secure. We do not sell, trade or give away your details. We only contact you by phone if there is a query on your order.
Our Company Contact details:
Life-Work Potential Limited
Sea View House
Tel: 01736 719030 (from outside the UK +44 1736 719030)
Tel: 01736 719040 (from outside the UK +44 1736 719040)
If you prefer to place your order by phone, you can do so by phoning our mail order department on 0844 412 4486 (+44 844 412 4486) anytime.
Payment is made by credit card and at no time do we see your credit card details.
Making A PurchaseMaking a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. (Please note the test kits we sell in this store are not suitable for use by the general public.)
After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the unlikely case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And HandlingShipping within the UK is £2.25 plus VAT. Elsewhere the cost of shipping is based on the actual cost to us. This is approximately 5-8 % of your order value within Europe, and 8-10 % of your order value outside of Europe, but is more for books, boxes and empty vials. As you go through the checkout process, your shipping costs will be shown before you make your final purchase.
We have different shipping arrangements depending on your country.
For the UK:
Small orders are sent by first class post with Royal Mail. If an order value is over £50, it will be sent 1st class recorded mail; if over £100 then it will be sent by 24hr courier service.
For outside the UK:
Small orders are sent by Royal Mail airmail. Orders over £30.00 are sent by Royal Mail Airsure, a trackable service, if it is available for the destination country. You will be sent a separate email with tracking details, if we are able to send your order in this way.
Delivery ScheduleWe will normally dispatch your order to you in 1-2 business days .
Delivery times within Europe are usually 3-5 business days from the date of dispatch.
Delivery times otside Europe are usually 7-20 business days from the date of dispatch.
Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order and obtain a refund if you would rather not wait.
Tax ChargesFor orders made from the UK or the European Union, 20.00% VAT is added. All other orders are VAT free. Your total costs are shown before you enter your credit card details.
If you are registered for VAT in an EU country other than the UK, please use the contact form to contact us so we can arrange for your order to be without VAT.
Credit Card SecurityCredit cards are processed through the Protx system. At no time do we see or have access to your full card details.
Guarantee If you are dissatisfied in any way with your purchase, please contact us.
Reaching UsIf you need to reach us, please email us using the link on the store page, alternatively phone 0844 412 4487; +44 1726 819179 from outside the UK.